You are welcome at the campsites from 15:00. The guests before you have left by 10:00 at the latest. In the meantime, the tents are being prepared for the next guests. In order to give our colleagues enough time to get everything ready, we would like to ask you to respect the arrival and departure times.

When you arrive at the campsite, show your arrival voucher at the campsite reception. The reception staff will receive you. The voucher indicates that your reservation is completely in order, so it is important that you can show this voucher. The voucher does not have to be printed out. Showing the voucher on your phone is also fine. The reception staff will then indicate where you can find the rented tent on the campsite. If there are service employees from Country Camp Benelux working on the campsite, they will take over the reception.

You do not pay a deposit with us. An accident can always happen. Let us know if something is broken. We will then try to provide replacement material and discuss with you the compensation for the damage. You can report the damage to the service employees of Country Camp Benelux at the campsite. Are there no service employees of Country Camp Benelux working at the campsite? Then report the damage to the employees at the reception.

Unfortunately, holidays also come and go… When you leave, we would like to ask you the following:

• Dishes done
• Inventory back in the same place as on arrival
• Refrigerator empty, including the freezer
• Garbage taken away
• Floors swept clean
• Beds stripped. We would like to ask you to collect the used bed linen on one bed. It is best not to put the linen in a pillowcase. Simply placing it loosely on the bed is very nice.

We would like to thank you very much for your cooperation. You are helping us tremendously with this.

Be sure to check all corners for forgotten luggage before you leave.

Have a safe trip back and we hope to see you next time!

We love nothing more than to give you a carefree holiday. If you have any questions, please do not hesitate to contact us.

You can reach us by phone at: 050 – 501 15 15. We can be reached by phone on working days from 10:00 to 17:00.

You can reach us by email at the following address: info@cc-benelux.nl

Praktische informatie

Can I bring my electrical appliances such as an electric BBQ, television and microwave etc. and connect them in the tent?

No, the electrical connection at the campsites is set to low power consumption (220 volts/4 amps) and is therefore not suitable for these appliances. Charging a mobile phone or using a night light is possible.

Are the tents smoke-free?

Yes. Smoking is not allowed in our tents. Smoking is allowed outside.

Are pets allowed on the campsite?

Pets are welcome at many of our campsites, with the exception of the high season. During the high season from 15 July to 15 August 2022, pets are not allowed. A maximum of 2 pets are allowed per tent. The price per pet is €7.50 per night.

Are there enough beds for 5 people?

All our tents have 5 beds. 5 people are allowed per tent. Camping de Kooiplaats is an exception. There are 6 beds in the tent and 6 people are allowed.

Is there a kitchen inventory for 5 people?

The kitchen inventory is geared to 5 people and there are also enough chairs for 5 people.

Pitch

Can I choose a spot on the campsite where the tent will be set up?

Our tents are on fixed spots on the campsite. We do not set up tents on other spots.

Can you send us a map of the campsite so that we can indicate where we want to pitch?

In consultation, we can reserve a preferred spot for you. If you have indicated a preference for a specific spot on the campsite when you made your reservation, you will pay an additional €35 if the stay is longer than 7 nights. If you stay for less than 7 nights, we charge €20. Of course, this is only possible if the spot has not yet been booked with a preference. We are happy to help you find the most suitable spot and can provide you with detailed information about the spot.

How big are the spots on the campsite?

This varies. Country Camp Benelux selects campsites with relatively spacious pitches, we measure this ratio against the environment. On the Cote d’Azur the pitches are smaller than in the interior of France. But in proportion our pitches on the Cote d’Azur are larger than many other campsites in the area.

Are developments in the world holding you back from booking your holiday?

We understand better than anyone that there is currently enough going on in the world that also changes the plans regarding your holiday. But we also understand that you want to be busy with something positive. And your holiday is something positive! That is why we offer everyone who books now a rebooking guarantee. In other words: you choose a nice holiday. We reserve the tent for you, at the campsite of your choice and on the dates of your choice. Are you unable to go on holiday because, for example, the corona rules of the Dutch government do not allow this or because you prefer to go to another campsite? Let us know. We will then quickly look for another Country Camp Benelux destination. The campsite to which you can rebook depends on availability. In season 2021, we were able to accommodate all our guests who wanted to do so at another campsite.

Good to know in advance

Of course we will do everything we can to give you a wonderful holiday. These are our rules regarding rebooking.

• The holiday you want to rebook falls within the same holiday season. The 2022 holiday season runs from the end of April to mid-September 2022
• Rebooking is only possible if there is room at the Country Camp Benelux campsite of your choice.
• Rebooking is possible for all types of Country Camp Benelux tents and for all Country Camp Benelux locations at home and abroad, as long as the tent or location in question is available.
• The replacement holiday may be shorter or longer. And may start or end on other dates. However, we assume that the replacement holiday has a minimum value of 70% of the travel sum of the original holiday. The nightly price on the date of the original booking is decisive in this.
• The replacement holiday may also be split into several shorter holidays. (minimum stay is 3 nights)
• The replacement holiday may also be enjoyed by someone else, but you, as the first booker, remain ultimately responsible for the payment. Will the travel group be different? Please let us know in advance.
• The replacement holiday may also be divided over a connecting trip with various destinations.

Payment

Within two weeks of receiving the booking confirmation, you will pay 15% of the total amount (minimum €150) plus the insurance premium and the booking fee. The next 15% will be paid no later than eight weeks after booking and the remaining 70% will be paid 8 weeks before arrival. If you book within 8 weeks before departure, you will pay the total amount in one go. In the event of late payment, Country Camp Benelux has the right to cancel the booking – after formal notice; you will then be liable for the cancellation costs yourself. In the event of late payment, all costs will be charged to you.

Cancellation

Bookings can only be cancelled in writing. The cancellation costs are 25% of the rental amount in the event of cancellation up to eight weeks before the booked period (minimum €115) and 50% of the rental amount in the event of cancellation between eight and four weeks before the booked period (minimum €115). In the event of cancellation within four weeks before the booked period, the full rental amount is due. In case of late arrival at the tent or earlier departure than booked, no refund will be made. Cancellation costs can possibly be recovered if you have taken out cancellation insurance. Whether this is possible depends on the conditions of the insurance and the reason for cancellation.

Prefer personal contact? Feel free to call or email us. We are available by phone during the low season. 1 September 2020 to 1 April 2021 on weekdays from 10:00 to 15:00. on no. 050 – 501 15 15.

Here you will find the most frequently asked questions about reservations.

I am unable to make a booking on the arrival day I want.

We work with fixed changeover days during high season. In low season you can arrive any day. In the Netherlands and Luxembourg the fixed changeover days are: Friday and Monday and at the other campsites the fixed changeover days are Saturday and Wednesday. The minimum stay for the entire season is 3 nights.

High season is from: July 15 to August 26, 2022

We booked online, did the booking arrive correctly at Country Camp Benelux?

When you book, you will receive a booking confirmation from us by email. You can use the confirmation to check whether the correct campsite, the correct dates and the correct number of people have been booked.

The booking confirmation differs from what we want to book, what now?

Please contact us on the next working day. We will make a correct booking together. our telephone number: 050 – 501 15 15. Or email info@cc-benelux.nl

We are not sure yet, can we reserve a place and book later? (take an option)

In consultation, you can take an option with us. The duration of the option depends on the period in the season. In high season, we can offer you an option of a maximum of a few hours. If the holiday is not in sight for a few months, we can offer you an option of a maximum of 14 days.

You can only make options by telephone or email.

I would like to combine multiple campsites during one holiday. Can I do this on the website?

Yes, this is possible. We receive your various bookings and will subsequently ensure that you only have to pay reservation costs once. You do pay cleaning costs per rented tent.

I would like to change my reservation, is this still possible?

For changes after reservation, we charge €25,- administration costs. For changes that concern a (partial) cancellation, the cancellation conditions apply for that part. Changes can only be made in the same holiday season as the original booking. Our seasons run from the end of April to the beginning of September.

We do not yet know who will be going, can I let you know later?

We would like to know who is in your travel group no later than 3 working days before departure. Important: The number of members of your travel group in the tent may not exceed the maximum number of people allowed per tent.

Payment

Do I have to pay a deposit?

Within two weeks of receiving the booking confirmation, you will pay 15% of the total amount (minimum €150) plus the insurance premium and the booking costs. You will pay the next 15% no later than eight weeks after booking and the remaining 70% 8 weeks before arrival. If you book within 8 weeks of departure, you will pay the total amount in one go. In the event of late payment, Country Camp Benelux has the right to cancel the booking – after formal notice; you will then be liable for the cancellation costs yourself. In the event of late payment, all costs will be charged to you.

How can I make the payment?

You can pay via Ideal (after completing your online booking or via the link in the booking confirmation) or by bank transfer. After booking, you will receive a final confirmation from us. This contains the payment schedule with the necessary details (account number and IBAN and BIC code if you are making a booking from abroad).

Will I receive a confirmation of receipt of my payment?

Yes, you will receive a payment confirmation.

I have booked a last minute. How do I know that everything is in order and that the campsite is expecting us?

If you leave soon after booking (within 3 days), we ask you to pay via i-deal. The voucher that you must show at the campsite will be sent to the specified e-mail address as soon as possible.

Will I receive a voucher that I can show at the campsite?

Yes, after full payment of the travel sum, you will receive a voucher that you can print or show digitally at the campsite. Without a voucher, tents cannot be allocated.

What additional costs are there if I make a booking?

The costs that are added to your reservation are:

• the reservation costs of 25,-
• the service costs: € 20,- € 30, € 40, or € 50 per tent. The price depends on the type of tent. (Lodge or Basic tent: € 20,-. Lodge de luxe tent: € 30,-, Safari tent: € 40,- and the Safari de luxe tent € 50,-)
• The costs for linen. This varies per campsite from € 7.50 to € 15,- per set.

Possible additional costs

• Local taxes such as tourist tax. This is a municipal tax and is a different amount per campsite. You pay this tax either directly when booking or at the campsite.
• Potential deposit for access passes/keys
• extra costs for hot water

Optional costs

• Preferred location costs. If you want to be sure of a specific place on the campsite, you can indicate a preference. If you stay for less than 7 nights, the preferred costs are: €20. If you stay longer than 7 nights, the preferred costs are: €35.
• Costs of insurance. If you want to book additional insurance, costs will be charged for this.
• Costs of a cot if available: €3.50 per night
• Costs of a high chair if available: €1.50 per night
• Costs of a pet if allowed: €5.00

During the booking process you will be given the opportunity to indicate the possible options.

You will not pay a deposit upon arrival at the campsite. Any damage, loss and/or (extra) cleaning costs will be charged to you.

Your pet is an important part of your family. Here you can read which campsites your loyal friend is welcome on a leash outside the high season.

The campsites are busier during the high season and for practical reasons pets are not allowed in our tents from 15 July to 15 August. Not allowing pets during the high season is a rule of Country Camp Benelux and applies to the rental accommodations of Country Camp Benelux. If you are bringing your pet on holiday outside the high season, you can indicate this when making your reservation. The additional costs for a pet are €7.50 per animal per night. The maximum number of animals is two.

At all our campsites you are requested to keep your pet on a leash and to clean up after itself. This way, everyone can enjoy their holiday!

Our Dutch campsites where your pet is welcome.

• Camping Strandheem

Our French campsites where your pet is welcome.

• Domaine des Messires
• Camping le Clou

Our Italian campsites where your pet is welcome.

• Camping Paradiso Viareggio

We wish you a wonderful holiday!

Cancellation, how does that work?

Reservations can only be cancelled in writing. The cancellation costs are 25% of the rental amount for cancellations up to eight weeks before the booked period (minimum €115) and 50% of the rental amount for cancellations between eight and four weeks before the booked period (minimum €115). In case of cancellation within four weeks before the booked period, the full rental amount is due. In case of later arrival in the tent or earlier departure than reserved, no refund will be made.

Is that also possible with Country Camp Benelux?

If Country Camp Benelux cannot offer the reserved accommodation, the tenant will be notified immediately. You will be offered a suitable alternative without an increase in the travel sum. If you do not make use of this, you will receive a refund of the travel sum and reservation costs within two weeks. Country Camp Benelux is not bound by this in the event of force majeure, such as when a state of emergency is declared in the area of ​​the campsite, the outbreak of infectious diseases that can be dangerous to humans and/or animals and the threat of flooding or forest fires.

Our advice: Take out cancellation insurance

We naturally wish you a carefree holiday. If something does happen and you cannot go on holiday or have to end your holiday early, cancellation insurance can ensure that you get (part of) the travel sum back. You can often take out cancellation insurance with your bank. You must take out this insurance as soon as possible after booking.

I forgot to take out travel and cancellation insurance. Is this still possible?

This is possible for travel insurance up to the day before departure. Please note that cancellation insurance can be taken out up to 7 days after booking.

We want to book with a group, is this possible?

Booking groups is possible in some cases, but to avoid disappointment we always contact you to discuss the holiday in question. Groups of young people are not allowed in our tents. Our experience shows that the behavior of groups (young people) does not fit in well with our other guests and the campsites where our tents are located. Because we cherish our guests and our campsites, we are very reluctant to accept bookings for larger groups. If you would like to rent tents from Country Camp Benelux as a group, please contact us. We will then discuss our (strict) conditions with you. If a representative of Country Camp Benelux determines that these conditions are being violated, the rental agreement will be terminated immediately. The entire group will be removed from the campsite. Any money already paid will not be refunded and any additional costs incurred will be recovered from the tenant.

Are your tents also rented out as temporary accommodation?

All our types of tents on all our campsites may only be rented for holidays. Use for (temporary) housing by (temporary) employees is absolutely prohibited. If a representative of Country Camp Benelux determines that this rule is being violated, the rental agreement will be terminated immediately. The tent will be vacated immediately and the tenant of the tent will be blacklisted. Any money already paid will not be refunded and any additional costs incurred will be recovered from the tenant.

Our group consists of 6 people, your tents are fully equipped for 5 people, can someone else come along?

Our tents are fully equipped for 5 people. If you want to travel with 6 people, this is on request. At camping Gulperberg, a maximum of 5 people per tent is allowed.

We want to stand next to each other with several families, can we arrange this?

If there are enough free tents available, this is certainly possible. For reserving a preferred place, we charge € 35 per tent if the stay is longer than 7 nights. If the stay is shorter than 7 nights, € 20 is charged.

You can only indicate your preferred places by telephone or email.

More information about the costs of your Country Camp Benelux holiday.

You can view the general terms and conditions here.